General FAQ

General FAQ

Common questions about using Airplate.

Getting Started

How long does setup take?

It depends on your venue. The onboarding wizard walks you through each step and saves your progress.

Do I need technical knowledge?

No technical knowledge required. Airplate is designed to be user-friendly with step-by-step wizards.

Can I customize the RFP form?

Yes, fully customize your form with your logo, brand colors, and custom fields in Settings > RFP Form Link.

RFP Management

What happens after a client submits an RFP?

You receive a notification, the system checks for conflicts, and the RFP appears in your dashboard.

What does "Review & Send Contract" mean?

This status indicates a potential conflict was detected. Review the details before sending a contract.

Contracts & Signatures

Are e-signatures legally binding?

Contracts are signed through Documenso, which keeps an audit log of each signing. Whether an electronic signature is sufficient for a particular contract depends on the contract and the jurisdiction; Airplate does not certify it.

Can I edit a contract after sending?

You'll need to void the current contract and send a new one with updates.

Billing

Can I change plans anytime?

Yes, upgrades take effect immediately. Downgrades apply at the end of your billing cycle.

What happens if I exceed my contract limit?

You'll receive a notification at 80% usage. You can purchase additional contracts or upgrade your plan.