Deposits and payments
Deposits paid to your own Stripe account
Once both parties have signed, the client is sent the deposit link and pays by card to your venue's own Stripe account. AirPlate AI takes no fee and never holds the money.
How it works
From the signature to the deposit
01
Set your deposit rule
In Settings → Deposit & bank details: No deposit, or a percentage of the total including VAT. Each request form follows that default or has its own setting.
02
Connect your Stripe account
Once your account is activated: Settings → Integrations → Stripe, pick the country your business is registered in, click Connect Stripe and complete Stripe's onboarding.
03
Both parties sign
When the booking reaches New Event, the client is e-mailed the deposit link if your Stripe account can take payments, unless you have switched your automatic client e-mails off.
04
Paid to your account
The client pays by card, the money goes to your Stripe account, and the booking moves to Deposit Received by itself.
At a glance
Where the deposit goes
01
New Event
Both parties have signed the contract
02
Deposit link e-mailed
Only when your Stripe account can take payments
03
Paid by card
To your own Stripe account
04
Deposit Received
Recorded on the booking's timeline
Good to know
Good to know
No fee from AirPlate AI
The deposit goes to your venue's own Stripe account (Stripe Connect). AirPlate AI takes no fee and never holds the money.
When the link cannot go out
If your Stripe account cannot take payments, the booking's timeline says the link was not sent and shows the deposit due.
No deposit due, no link
A booking with no deposit due gets no deposit link.
Refunds in Stripe
AirPlate AI does not issue refunds: a card deposit is refunded in your own Stripe dashboard, and AirPlate AI records the refund on the booking.
Questions
Questions and answers
Does AirPlate AI take a fee on deposits?
No. Clients pay the deposit by card to your venue's own Stripe account (Stripe Connect). AirPlate AI takes no fee and never holds the money.
When is the deposit link sent?
When both parties have signed the contract and the booking reaches New Event, and only when your Stripe account can take payments. The deposit e-mail is not sent if you have switched your automatic client e-mails off, and a booking with no deposit due gets no deposit link.
How is the deposit amount set?
In Settings → Deposit & bank details you set your venue default: No deposit, or a percentage of the booking total including VAT. Each request form follows the default or has its own setting. There is no fixed-amount deposit.
Can I take deposits without Stripe?
Yes. Collect the deposit your usual way, for example by bank transfer, and move the booking to Deposit Received when it arrives.
How do I refund a deposit?
AirPlate AI does not issue refunds. A card deposit is refunded in your own Stripe dashboard, and AirPlate AI records the refund on the booking by itself. A deposit collected your usual way is refunded the same way.
Features